Corporate Responsibility Fundamentals

Corporate Responsibility (CR) fundamentals comprise the areas of performance which are a prerequisite for responsible leadership.  For this reason, CR fundamentals are integrated into Millicom’s business, strategy and functions and are at the core of our purpose, our culture and our relationships. We are purpose-driven and strive to create positive ripple effects in our markets.


Millicom’s success is built on a culture of ethics and integrity.  This means we handle our everyday interactions with high ethics and integrity and zero tolerance for any form of corruption.  We want our people to feel free to voice their concerns without any fear of retaliation and with confidence that their concerns will be taken seriously.

High-Level Goals How we will achieve them
  • Build a strong Corporate Culture that seeks Compliance Excellency; an ethics business culture, where employees at all levels are committed to doing what is right, upholding the Company’s values and standards.
  • 100% General Managers (GMs) and executive teams with compliance KPI built into remuneration package by 2020.
  • 100% the above group plus their direct reports with compliance KPI built into remuneration package by 2021.
  • 95% Compliance & Ethics training for active employees yearly.
  • Respond to 100% allegations within 3 business days.
  • Take remediation steps in 100% allegations that are substantiated after investigation.
  • Have a Compliance & Ethics Program that is central to business strategy, effectively embedded in the business processes and procedures, focusing on the actual impact the company’s Program has in the countries it operates in, on our employees, customers, stakeholders and communities.
  • 100% operations with online platform deployed and functional for a high-quality program that integrates preventive measures, key controls, reporting mechanisms and due diligence processes capable of detecting and correcting misconduct and wrongdoing.


We work across our organization to ensure that we use the natural resources and systems we depend on wisely, through fit-for-purpose policies and practices and minimizing any negative impacts.

High-Level Goals How we will achieve them
  • Environmental impact assessments of all operations executed by 2021, including issue prioritization and remediation plans.
  • Environmental impact assessments executed, reviewed, revised, standardized and with action plans consolidated for regional execution by January 2021.
  • Develop and implement a comprehensive strategy for climate change mitigation and resilience for Tigo operations and customers.
  • Design one pilot project for emissions reduction and one for offsetting / carbon pricing by 2020.
  • Comprehensive strategy for climate change mitigation and resilience for Tigo operations and customers approved and announced by Q2, 2022.
  • Enhance data quality and standardization of calculation and reporting of baselines and targets to reduce carbon footprint and achieve costs savings and reduce carbon footprint.
  • 2018 energy consumption, Scope 1 and Scope 2 baselines identified and published by 2019.
  • Fossil fuel consumption and energy consumption reduction targets set by 2021.
  • Manage and measure waste streams, and reuse and recycling of consumer devices.
  • Reach 78% of Consumer Premise Equipment (CPE) end to end recovery by 2023.
  • Conduct an inventory of all waste generated at operations and publish related targets by 2020.


Supply Chain

We seek to do business with suppliers that have strong environmental and human rights standards and practices, and encourage the exchange of best practices and mutual learning.

High-Level Goals How we will achieve them
  • Extend related training to procurement team.
  • Enhance due diligence processes by including sustainable procurement criteria for global strategic suppliers.
  • Train 100% of procurement staff in responsible supply chain management issues related to our core risks by 2023.
  • Vet all global strategic suppliers through our sustainable procurement platform.
  • Ensure that 100% global strategic suppliers obtain sustainability assessment scores of 45 or greater by 2023.
  • Train all suppliers with Group spend >$1,0m by 2023, and measure their progress on corrective action plans through sustainable procurement platform and audits.
  • Train all suppliers with Group spend >$1,0m by 2023, and measure their progress on corrective action plans through sustainable procurement platform and audits.



We seek to build inclusive workplaces and communities through initiatives that foster an equal opportunity culture and the ability to fulfill one´s potential.

High-Level Goals How we will achieve them
  • Build an inclusive work environment that is representative of our workforce, the markets where we operate and the customers who we serve.
  • Promote a culture of inclusion through policies, procedures, and regular training, and activities that foster employee collaboration.
  • Enhance employee wellness and growth through policies, programs and practices designed to support their aspirations professional and personal development.
  • Track progress on inclusive work environment by our employee engagement survey and Tigo culture diagnostic.
  • Increase employee participation in positive work environment trainings and programs. 


Advancing Human Rights

We respect human rights, as defined in the UN Guiding Principles for Business and Human Rights, the International Bill of Human Rights and Children’s Rights and Business Principles.  We are committed to respecting and safeguarding every person’s right to freedom of expression and privacy.

High-Level Goals How we will achieve them
  • Consolidate and enhance human rights policies and practices covering privacy, freedom of expression, supply chain and vulnerable groups to meet United Nations Guiding Principles on Business and Human Rights standards.
  • Corporate and operations Gap Assessment conducted by Q3 2019.
  • Develop remediation plan to cover gaps by Q4 2020 for implementation under 5-year plan.
  • Roll out training on human rights in all Latam markets by 2020.
  • Human rights training to CR Team by Q4 2019 and extended to designated business teams by Q4 2020.
  • Develop and deploy Human Rights Impact Assessment (HRIA) toolkit in all Latam markets.
  • Training on HRIA toolkit conducted in all operations by Q4 2019.
  • Conduct HRIAs in all operations by Q4 2020.
  • Develop remediation plan to cover findings of HRIAs by Q2 2021.
  • Protect customer rights to privacy and freedom of expression in accordance with Global Network Initiative’s (GNI) Principles and obtain positive assessments of our policies and practices.
  • Develop Grievance Mechanisms for customer privacy or freedom of expression issues by Q4 2019.
  • Develop web-based one stop Privacy Center for customers on company policies, terms and conditions and practices relative to privacy and freedom of expression by Q4 2019.