Drive Convergence

Although many elements of our mobile business suffered under the pandemic as health precautions and economic hardships suddenly confined millions of people to their homes, we continued investing in the essential building blocks of a convergent IT platform in 2020.

We continued to expand our 4G coverage in Latam, covering 76% of the population of our markets. We met our timelines for building new or upgraded network infrastructure in Colombia, Panama, Nicaragua and El Salvador despite the challenges of COVID-19. Across the Latam region, we added more than 2,500 new points of presence to our mobile network.

 Although consumer demand for our mobile data and content offerings initially declined in early 2020 as people spent more time at home, we saw 4G network usage rebound through the end of the year. Tigo mobile penetration surpassed 41 million Latam customers in 2020, including a record 2.2 million net additions in Q4.

We continued expanding Tigo customers’ access to premium content from Amazon Prime, Netflix, YouTube, Google Android TV and other providers.

In October 2020, we became the first mobile operator in Latin America to introduce Amazon Prime Video Mobile Edition. Designed exclusively for mobile devices, the service enables customers to access the entire Prime Video catalog through their prepaid plan or pay as they go. Tigo debuted this service in Guatemala and has continued rolling it out to our other operations in Latin America. We also launched a new WiFi 360 app that provides greater parental control over content streaming on home set-up boxes, computers and mobile devices.

See our Annual Report 2020