Environment

Society

Governance

Topic 

Our Goals 

Target 

Target Year 

2021 Performance/ Status 

Energy and Climate Change 

Enhance data quality and standardization of calculation and reporting of baselines and targets to reduce carbon footprint and achieve costs savings and reduce carbon footprint. 

2018 energy consumption, Scope 1 and Scope 2 baselines identified and published by 2019. 

2019 

Completed. 

Develop and implement a comprehensive strategy for climate change mitigation and resilience for Tigo operations and customers. 

Design one pilot project for emissions reduction and one for offsetting / carbon pricing by 2020. 

2020 

Completed. 

Fossil fuel consumption and energy consumption reduction targets set by 2021. 

2021 

Completed. 

Comprehensive strategy for climate change mitigation and resilience for Tigo operations and customers approved and announced by Q2 2022. 

2022 

Near-term SBT active internally, pending validation for public announcement. 

E-waste and circular economy 

Manage and measure waste streams, and reuse and recycling of consumer devices. 

Reach 76% of Consumer Premise Equipment ("CPE") end to end recovery. 

 

2024 

We achieved 84% CPE end to end recovery in the Latam region. This is equivalent to over 3 million recovered devices.1 

Reducing our footprint 

Environmental impact assessments of all operations executed by 2021, including issue prioritization and remediation plans. 

Conduct an inventory of all waste generated at operations and publish related targets by 2020. 

2020 

In process. 

Environmental impact assessments executed, reviewed, revised, standardized and with action plans consolidated for regional execution by January 2021. 

2021 

In the recertification processes conducted in 2021 no significant gaps were identified. 

Updated and standardized environmental policies, guidelines and processes are currently under final  review for publication.  

Topic 

Our Goals 

Target 

Target Year 

2021 Performance/ Status 

Digital Education 

Implement regional strategy to advance digital literacy with educational programs on basic and advanced digital knowledge and entrepreneurial skills.  

Reach 400,000 women trained through our digital inclusion program by 2023. 

2023 

Completed. 

Conduct research programs in each market on the use of technology by children and adolescents to tailor content and adapt Child Online Protection training based on results and insights. 

All countries complete research on use of technology by children and adolescents by Q4 2020. 

2020 

Refocused. 

All countries implement action plans based on results of the research by 2020. 

 2020 

Refocused. 

Continue our efforts to prevent access to online Child Sexual Abuse Material ("CSAM") through our networks by continuously implementing blocking mechanisms region-wide and advancing industry initiatives. 

All operations implement CSAM blocking mechanism by 2020. 

2020 

In progress 

Continue our programs to reduce the gender gap in the use of mobile technology. 

Close the digital gap in our Latam operations by 2020 in line with the acquired commitments through Global System for Mobile Communications Association's ("GSMA") connected Women initiative. 

2020 

Ongoing 

 

By 2023 reach 120,000 volunteering hours from COP-related programs. 

2023 

In progress 

Continue our COP education program to reach more children, adolescents, parents, teachers and caregivers. 

Reach,  through our COP programs:  

700,000 children and adolescents;  

200,000 parents and caregivers; 

 70,000 teachers. 

2023 

In progress 

Conduct assessments in Latam markets on socio-economic conditions and technological capabilities of women and girls who are the beneficiaries of our programs to measure benefits achieved through trainings.  

All operations conduct assessments focused on socioeconomic conditions and technological capabilities of women and girls by 2023. 

2023 

In progress 

Digital Inclusion 

Continue bringing internet connections to schools and public institutions in vulnerable communities throughout Latin America through collaborative partnerships with local government and NGOs. 

Provide internet to 1300 schools and public institutions by 2023 reaching our set commitment with the OAS ICT Alliance. 

2023 

 2267 schools and 586 public institutions connected in our Latam operations. 

Diversity, Equity and Inclusion 

Build an inclusive work environment that is representative of our workforce, the markets where we operate and the customers who we serve. 

Annual 

Set public 2030 Diversity, Equity and inclusion targets, announced in early 2022. 

82% employees received the training. 

GPTW 2021 survey shows that we have Higher engagement in segments included in our DE&I strategy:  

 

Promote a culture of inclusion through policies, procedures, and regular training, and activities that foster employee collaboration. 

Enhance employee wellness and growth through policies, programs and practices designed to support their aspirations professional and personal development. 

Supply Chain 

Enhance due diligence processes by including sustainable procurement criteria for Global strategic suppliers. 

Ensure that 100% of Global strategic suppliers obtain sustainability assessment scores of 45 or greater by 2023. 

2023 

27.5% of current strategic supplier base  have scores 45 or higher on Ecovadis. 

Extend related training to procurement team. 

Train 100% of procurement staff in responsible supply chain management issues related to our core risks. 

2023 

92% of our Latam and HQ Procurement teams received Responsible Supply Chain training in 2021. 

Train all suppliers with Group spend >$1.0m by 2023, and measure their progress on corrective action plans through sustainable procurement platform and audits. 

Train all suppliers with Group spend >$1.0m by 2023, and measure their progress on corrective action plans through sustainable procurement platform and audits. 

2023 

We surpassed the 2021 target, reaching 78% of eligible suppliers. 

Enhance due diligence processes by including sustainable procurement criteria for Global strategic suppliers. 

Vet all Global strategic suppliers through our sustainable procurement platform. 

2023 

44% of the strategic suppliers in our updated list have been vetted on our sustainable procurement platform. 

Fundamental Rights 

Consolidate and enhance human rights policies and practices covering privacy, freedom of expression, supply chain and vulnerable groups to meet standards of United Nations Guiding Principles on Business and Human Rights. 

Conduct Corporate and operations Gap Assessment by Q3 2019. 

2019 

Completed  

Consolidate and enhance human rights policies and practices covering privacy, freedom of expression, supply chain and vulnerable groups to meet standards of United Nations Guiding Principles on Business and Human Rights. 

Develop remediation plan to cover gaps by Q4 2020 for implementation under 5-year plan. 

2020 

Our various human rights-related processes, particularly those related to Privacy, Freedom of Expression, Supply Chain and vulnerable groups have been implemented and expanded in accordance with gaps identified during Human Rights Impact Assessments. related to the implementation of Human Rights Impact Assessments established. 

Develop and deploy Human Rights Impact Assessment (HRIA) toolkit in all Latam markets. 

Training on HRIA toolkit conducted in all operations by Q4 2019. 

2019 

 

Develop and deploy Human Rights Impact Assessment (HRIA) toolkit in all Latam markets. 

Conduct HRIAs in all operations by Q4 2020. 

2020 

In Process 

Develop and deploy Human Rights Impact Assessment (HRIA) toolkit in all Latam markets. 

Develop remediation plan to cover findings of HRIAs by Q2 2021. 

2021 

 

Develop and deploy Human Rights Impact Assessment (HRIA) toolkit in all Latam markets. 

Training on HRIA toolkit conducted in all operations by Q4 2019. 

2019 

Delayed 

Consolidate and enhance human rights policies and practices covering privacy, freedom of expression, supply chain and vulnerable groups to meet standards of United Nations Guiding Principles on Business and Human Rights. 

Develop remediation plan to cover gaps by Q4 2020 for implementation under 5-year plan. 

2020 

Our various human rights-related processes, particularly those related to Privacy, Freedom of Expression, Supply Chain and vulnerable groups have been implemented and expanded in accordance with gaps identified during Human Rights Impact Assessments. related to the implementation of Human Rights Impact Assessments established. 

Develop and deploy Human Rights Impact Assessment (HRIA) toolkit in all Latam markets. 

Conduct HRIAs in all operations by Q4 2020. 

2020 

Delayed 

Develop and deploy Human Rights Impact Assessment (HRIA) toolkit in all Latam markets. 

Develop remediation plan to cover findings of HRIAs by Q2 2021. 

2020 

Completed 

Roll out training on human rights in all Latam markets by 2020. 

Human rights training to CR Team by Q4 2019 and extended to designated business teams by Q4 2020. 

2020 

Completed 

Protect customer rights to privacy and freedom of expression. 

Develop Grievance Mechanisms for customer privacy or freedom of expression issues by Q4 2019. 

2019 

Completed 

Develop web-based, one-stop Privacy Center for customers on company policies, terms and conditions, and practices relative to privacy and freedom of expression by Q4 2019. 

2019 

Completed 

Develop Grievance  Mechanisms for customer privacy or freedom of expression issues by Q4 2019.  

2019 

Completed 

Topic 

Our Goals 

Target 

Target Year 

2021 Performance/ Status 

Compliance 

Build a strong corporate culture that seeks compliance excellence; build an ethical business culture in which employees at all levels are committed to doing what is right and upholding the Company’s values and standards. 

100% of GMs and executive teams with compliance KPI built into remuneration package by 2020. 

2020 

91% of GMs have compliance KPIs built into remuneration package. 2 

100% of the above group plus their direct reports with compliance KPI built into remuneration package by 2021. 

2021 

95% of Compliance & Ethics training for active employees yearly. 

Annual 

99% of employees completed the Code of Conduct training. 

Respond within 3 business 

days to each Ethics Line 

allegation submitted 

through hotline. 

Annual 

An  allegation is submitted to the Ethics Line and subsequently  the date on which a response is provided is recorded. Our current average response time to Ethics Line allegations is within 3 business days of being submitted through the hotline. 

Provide corrective action 

recommendations for each 

Ethics Line case 

substantiated through the 

investigation process. 

Annual 

Where a concern or allegation is substantiated, investigation findings and recommendations for corrective action are provided to the appropriate review committee. 

Have a Compliance & Ethics Program that is central to business strategy; effectively embedded in the business processes and procedures; and focused on the actual impact the company’s program has in the countries where it operates as well as on our employees, customers, stakeholders and communities. 

100% of operations with online platform deployed and functional for a high-quality program that integrates preventive measures, key controls, reporting mechanisms and due diligence processes capable of detecting and correcting misconduct and wrongdoing. 

2023 

Both the forms and the Third-Party Due Diligence tool are standardized and accessible for our Operations.